Terms of Service

These Terms of Service are an agreement between you and Fleurmore Floral Co. ("Fleurmore", "we", "us"), a Houston, Texas florist that rents and sells event florals nationwide. By browsing fleurmore.com, creating an account, or placing an order, you accept these terms. If you don't agree, please don't use the site.

You must be at least 18 to place an order, and you're responsible for keeping your sign-in credentials — email, password, or connected Google account — secure and for everything done under your account. Please provide accurate contact, shipping, and event-date information: production and delivery are scheduled from it. We may suspend accounts used for fraud, abuse, or resale.

• Each design is offered at two price points — a rental price and a purchase price — shown together as a range on listing pages.
• Florals are handmade, so stems, tones, and dimensions vary slightly from the photographs. Screen color is not an exact match to the real product.
• Prices are in U.S. dollars and exclude tax and shipping, which are calculated at checkout. We may correct obvious pricing errors and cancel affected orders with a full refund.
• Inventory is finite and reserved against your event date. Some designs are pre-order and are made after you reserve.

Every order is tied to the event date you select. Each product page shows an "order by" deadline and a guaranteed arrival window ahead of that date; we can only accept dates that fall inside the available production and shipping window. Your order is confirmed when we send the confirmation email, not when checkout completes. Fleurmore may decline or cancel an order we cannot produce or deliver in time, with a full refund.

• The full rental fee is charged at checkout. Rented florals remain the property of Fleurmore for the whole rental period. We do not hold a damage deposit.
• Return window. Rentals are for five days, beginning three days before your event date and ending the next business day after your event. Put everything back in the same crate with the prepaid label inside and drop it at any FedEx location on the next business day. Late returns not initiated on the return date incur a $25 per day late fee.
• Damage and loss. Normal wear and tear is expected and covered. Damage beyond ordinary wear — such as disassembled arrangements, burns, excessive staining, water or fire damage — will incur a damage fee of 50% of the rental price for the affected piece. Lost or unreturned items are charged at 150% of the retail replacement value.
• Please don't alter rentals. No cutting, gluing, painting, dyeing, or re-wiring. Rentals may not be sublet, resold, or shipped onward to a third party.

Purchased designs are yours to keep. They are made to order and ship within 12–15 business days. Purchased goods may be returned within 7 days of delivery, in original packaging and new, unused condition, for a refund to the original payment method less the original shipping cost. Contact support@fleurmore.com to start a return. A $15 return shipping cost applies; toss bouquets are not eligible for return.

Checkout and payment are handled by our commerce and payment providers on their hosted pages; Fleurmore never stores your full card details. You authorize us to charge the order total plus applicable tax and shipping, and any documented late-return or damage amounts, to the card you provide. We do not hold a damage deposit. Failed authorizations may cancel a reservation.

We ship nationwide within the United States and time arrival ahead of your event date. Rentals arrive three days before your event; purchases arrive in a lined keepsake box about a week before your date. Title and risk of loss for purchases pass on delivery; rentals remain ours throughout. We're not responsible for delays caused by carriers, weather, or an incorrect address supplied at checkout, but we will always work with you on a fix.

Our current change and cancellation policy applies to every order:

• Rental orders canceled more than 100 days before the event date will receive a full refund of monies paid.
• Rental orders canceled within 100 days of the event date will forfeit any amount paid toward the order. To cancel within this window, contact us by phone or email.
• Purchase orders ship within 12–15 business days and cannot be canceled once shipped.
• Once an order has shipped, it cannot be canceled or refunded, but rental returns follow the standard return process outlined at checkout.

The site, our photography, product designs, copy, and the Fleurmore name and marks are our property; please don't copy, scrape, or reuse them commercially without permission. Don't attempt to breach, overload, or reverse-engineer the site. If you post reviews or tag us in photos, you grant Fleurmore a non-exclusive, royalty-free license to reshare that content in our marketing with credit.

The site and products are provided "as is" without warranties beyond those we state here and those that cannot be waived by law. To the maximum extent permitted, Fleurmore's total liability for any claim is limited to the amount you paid for the order in question, and we are not liable for indirect or consequential losses, including other event-related costs. Nothing here limits liability we cannot legally limit.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Disputes will be brought in the state or federal courts located in Harris County, Texas. Please email us first — nearly everything is resolved directly.

We may update these terms; the effective date above will change and material updates will be emailed to account holders. The terms in force when you placed an order govern that order.

Fleurmore Floral Co., Houston, Texas · support@fleurmore.com. See also our Privacy Policy.