Privacy Policy

Fleurmore Floral Co. ("Fleurmore", "we", "us") designs, rents, and sells event florals from our studio in Houston, Texas, and ships nationwide. This policy explains what we collect when you use fleurmore.com and how we handle it. Questions? Email support@fleurmore.com.

• Account details. Your name, email address, and password — or the basic profile Google returns if you sign in with Google. We never receive your Google password.
• Order details. Shipping and billing address, phone number, event date, and the items you rent or buy.
• Payment details. Card data is entered on our checkout provider's hosted, PCI-compliant pages. Fleurmore never sees or stores your full card number; charges and refunds are handled by the payment processor, not by us.
• Things you save. Favorites, saved collections, and event dates, so they follow you between devices when you're signed in.
• Messages. Anything you send us through the contact form, email, or chat, plus marketing sign-ups such as the welcome-offer popup.

Like most sites, we log device and browser type, approximate location derived from IP address, referring pages, and how you move through the site. We use first-party storage (cookies and local storage) to keep you signed in, remember your cart, favorites, and event date, and measure which pages and collections perform well. You can clear or block this storage in your browser; sign-in and cart features will stop working if you do.

• Fulfilling rentals and purchases, including production scheduling around your event date and return shipping.
• Sending transactional email: order confirmation, in production, shipped, and return reminders.
• Providing your account: order history, saved collections, and favorites.
• Answering support requests and resolving damage or loss claims.
• Marketing email, only if you opted in — every message has an unsubscribe link.
• Preventing fraud and abuse, and meeting our tax and legal obligations.

We do not sell your personal information. We share only what a provider needs to do its job, under contract:

• Commerce and payments — our storefront and checkout platform and its payment processors, to take orders, process cards, and handle charges and refunds.
• Hosting, database, and authentication — the cloud infrastructure that runs this site and stores your account.
• Email delivery — the service that sends our transactional and marketing email from our fleurmore.com sending domain.
• Shipping carriers — to deliver your florals and collect the return.
• Analytics — aggregate site-usage measurement.
• Legal — when required by law, subpoena, or to protect our rights, and to a successor in a merger or acquisition.

If you sign in with Google, Google shares your name, email address, and profile picture with us so we can create or match your Fleurmore account. That's the only Google data we request, we use it solely for authentication and account identification, and we don't share it onward or use it for advertising. You can disconnect Fleurmore at any time in your Google account's third-party access settings.

Account and order records are kept while your account is active and afterwards for as long as we need them for warranty, tax, and accounting purposes — generally seven years for order and payment records. Marketing contacts are kept until you unsubscribe. Favorites and saved collections are deleted with your account.

• Access, correct, or download the personal information we hold about you.
• Delete your account and associated data, subject to records we must legally retain.
• Unsubscribe from marketing at any time; transactional order email continues while an order is open.
• Opt out of any sale or sharing of personal information for targeted advertising — we don't do either, so there's nothing to opt out of.
• Depending on where you live (including California, Colorado, Connecticut, Texas, Virginia, and the EU/UK), you may have additional statutory rights and a right to appeal a decision we make about your request.

Traffic to fleurmore.com is encrypted in transit, passwords are stored hashed, and access to customer data is limited to staff who need it. No system is perfectly secure — if we ever learn of a breach affecting your information, we'll notify you and the appropriate regulators as required by law.

Fleurmore is intended for adults. We don't knowingly collect information from anyone under 16. If you believe a child has given us information, email us and we'll delete it.

We'll update the effective date above when this policy changes and, for material changes, notify account holders by email. Continuing to use the site after an update means you accept the revised policy.

Fleurmore Floral Co., Houston, Texas · support@fleurmore.com. Automated messages arrive from notify@fleurmore.com; replies route to our support team. See also our Terms of Service.