Question 1

Are the flowers real?

Accepted Answer

Every Fleurmore piece is designed with premium faux florals — *almost* indistinguishable from fresh on camera, and made to be used again for hundreds of events.

Question 2

Are rentals made to order too?

Accepted Answer

Yes. Unless a piece is marked Available now, both rentals and purchases are preorders produced after you order, in the same 6-8 week window. Renting versus buying only changes whether the piece comes back to us.

Question 3

What does Available now mean?

Accepted Answer

Available now pieces are already built and in the studio, so they ship within a few days instead of entering the 6-8 week production window. They are the option to shop if your date is close.

Question 4

How long does a preorder take?

Accepted Answer

Plan on 6-8 weeks of production from order confirmation, plus a few days in transit so the piece lands three days before your event.

Question 5

How do I know my order-by date?

Accepted Answer

Save your event date anywhere on the site and every product shows its own order-by deadline - production time plus a shipping buffer worked backwards from your date. If your date falls inside the window, we show you Available now pieces instead.

Question 6

How am I charged?

Accepted Answer

Made-to-order rentals and purchases are split into two payments: 50% at checkout (with tax and shipping) and the remaining 50% when your order ships. In-stock gift bouquets are charged in full at checkout. We never hold a separate damage deposit.

Question 7

What is the difference between renting and buying?

Accepted Answer

Renting is the flexible, lower-cost option: you get the full set for the event and ship it back in the prepaid crate. Buying costs more but the piece is yours to keep, arrives in a keepsake box, and has no return step.

Question 8

Can I return something I purchased?

Accepted Answer

Yes. Purchased goods may be returned within 7 days of delivery, in original packaging and new, unused condition. Email support@fleurmore.com to start a return. Refunds go back to the original payment method, less the original shipping cost. Toss bouquets are not eligible for return.

Question 9

Can I customize a set?

Accepted Answer

Yes. Every collection is a starting point. Add, remove, resize — our stylists build the final set with you.

Rent it, or make it yours.

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Everything couples ask us.