How It Works
Rent it, or make it yours.
Designer Grade
Museum-quality florals.
Door to Door
Both ways, prepaid.
Circular
40+ stems saved per rental.
Reserve Early
18 months out, no risk.
Damage, rentals & purchase returns.
The plain-language version of the rules that apply to every Fleurmore order. The full legal wording lives in our Terms of Service.
Damage, returns & late returns (rentals)
Damaged rentals
- Every rental includes built-in coverage for ordinary wear and tear — things like a broken flower, damaged petals, minor stains, or other natural signs of use.
- You are accountable for damage that exceeds normal wear and tear. This includes disassembling arrangements, burns, excessive staining, water damage, fire damage, or other preventable harm.
- If a piece is returned with damage beyond ordinary wear and tear, you will be charged 50% of the rental price for that specific item.
Returns & late returns
- All rentals are for five days, beginning three days before your event date and ending the next business day after your event.
- Return your order to any FedEx location on the next business day after your event to avoid late fees.
- A $25 per day late fee applies to orders not initiated on the return date.
- Any item not returned within your order will be charged at 150% of its retail value as an unreturned-item fee.
Rental policy
- A 50% deposit is charged at checkout, with tax and shipping calculated there. The remaining 50% is charged when your order ships. We never hold a separate damage deposit.
- Rented pieces remain the property of Fleurmore for the whole rental period.
- Your rental begins three days before your event date and ends the next business day after your event. Return the crate with the prepaid label at any FedEx location on that next business day.
- A $25 per day late fee applies to orders not initiated on the return date. Any unreturned item is charged at 150% of its retail value.
- Please don't alter rentals — no cutting, gluing, painting, dyeing or re-wiring — and don't sublet, resell or forward them to a third party.
- Rental orders can be canceled for a full refund more than 100 days before the event date. Cancellations within 100 days of the event date forfeit any amount paid.
Purchase return policy
- Purchased pieces are made to order for your date and ship within 12–15 business days.
- Purchased goods may be returned within 7 days of delivery, in original packaging and new, unused condition. Email support@fleurmore.com to start a return.
- Refunds are issued to the original payment method, less the original shipping cost. The customer is responsible for the $15 return shipping cost.
- Toss bouquets are not eligible for return.
- Handmade variation in stems, tones and dimensions is normal and isn't considered a defect.
Changes & cancellations
- Rental orders canceled more than 100 days before the event date will receive a full refund of monies paid.
- Rental orders canceled within 100 days of the event date will forfeit any amount paid toward the order. To cancel within this window, contact us by phone or email.
- Purchase orders ship within 12–15 business days and cannot be canceled once shipped.
- Once an order has shipped, it cannot be canceled or refunded, but rental returns follow the standard return process outlined at checkout.