Fleurmore
Order Status

Where are my flowers?

Guest order lookup

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Enter your order number and the email you used. We send a six-digit code to that inbox and open your order — no password to create. For your security we never show order details without that email check.

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View my orders

Opens your Fleurmore account order list — status, event date, tracking and invoices in one place.

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Use the same email you checked out with — sign in with email or Google.

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Your order timeline

Add your event date and every checkpoint below fills in with estimated dates.

  1. 1. Order confirmed

    Within minutes

    A confirmation email lands right away with your pieces, your event date and your order number. Keep it — it is the fastest way back into your order.

  2. 2. In production

    4-6 weeks for made-to-order pieces

    Your stems are sourced, coloured and hand-wired in the studio. We email you the day yours moves onto the bench so you know the clock has started.

  3. 3. Shipped

    2-5 days before your event

    You get a shipping email with a live carrier tracking link. In-stock pieces skip production and ship within 1-2 business days.

  4. 4. Delivered & returned

    Return label included

    Rentals arrive three days before your event and are due back the next business day after your event. Seal the same box, attach the prepaid label inside, and drop it at any FedEx location on that next business day. A $25 per day late fee applies to orders not initiated on the return date. Purchases are yours to keep.

View printable receipt

Changes & cancellations

  • Rental orders canceled more than 100 days before the event date will receive a full refund of monies paid.
  • Rental orders canceled within 100 days of the event date will forfeit any amount paid toward the order. To cancel within this window, contact us by phone or email.
  • Purchase orders ship within 12–15 business days and cannot be canceled once shipped.
  • Once an order has shipped, it cannot be canceled or refunded, but rental returns follow the standard return process outlined at checkout.

Still not sure?

Send us your order number and we'll check the bench for you — we answer within one business day.

Contact the studio

Prefer the full account view? Open your Fleurmore account.